Shipping & Returns

Returns Policy

You must first contact us by email at rhdistributing@xplornet.com before any product can be returned.
There will be a 15% restocking fee and all shipping costs will be covered by the customer.
If you decide you do not want the product, you may return any unused or unopened product for a *refund or store credit (minus shipping charges. Clearance items are excluded, no returns). However, you have 30 days from the ship date to do so. ALL RETURNS (except warranties/defectives) are return at YOUR EXPENSE and will not be included in your refund or store credit. No return (other than warranties) past 30 days will be accepted. Credit will only be issued for product ONLY NO SHIPPING COSTS will be credited. Your return must be returned with your email confirmation or packing list from your original order.  

 

Refund Processing:
All refunds (including cancelled orders) will be refunded by the original payment method. Refunds will be processed within fourteen (14) business days upon receipt of the returned merchandise.

 

Changing or Cancelling an Order
Orders cannot be changed once they are placed. However, if you order has not been shipped, it can be cancelled by calling our customer service department at 1-866-607-3049 or 1-705-685-7728

 

Warranty Policy
We make no representation or warranty with respect to the suitability or durability of any purchase for the purposes and uses of the customer, or any other representation or warranty, express or implied with respect thereto, including the implied warranties of merchant-ability and fitness for a particular purpose. Any applicable factory warranty covering any purchase is between the customer and the manufacturer and all inquiries for the information for said warranty, if any, should be made directly to the manufacturer.

 

Payment Methods we accept.
Visa, Master Card & PayPal

 

Sales & Promotions
Sale and promotional prices are only valid during the specified promotional or sale period. We do not offer rain checks or extend sale/promotional prices to products purchased prior to or after the sale/promotional period. 

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

Orders Under $25. Due to the high cost of shipping, orders under $25 may be cancelled.  This will be at the discretion of Survival Gear Canada.